The costs of return will be paid by the client, the cost of the return will be same as the initial shipping cost. In the case of special promotions with free shipping the cost of the return is paid by the customer and it will be 3€ in the peninsular national territory up to 5Kg. For returns from 5,1-20 Kg the cost will be 7 € in the peninsular national territory, for returns from 20,1-30 Kg the cost will be 9 € in the peninsular national territory.
Size changes will be treated in the same way as if it were a normal return of the garment. The client will have to re-place an order on the web to get the desired size.
Out of the peninsular national territory the cost of the return will be same as the initial shipping cost.
FINAL SALE: all final sale cannot returned or exchanged. Our final sale are marked down on our website on each page of each sale item and aso mentioned at checkout and order confirmation. Final sale is when the item is equal or more than 81% off.
PERFECT IMPERFECTION: The clothing from this category cannot returned or exchanged.
You have a period of 14 calendar days to make a return once received the order.
In the rest of the orders outside the peninsular national territory the cost of return of the merchandise will be paid by the customer. Packages sent postage or cash on delivery will not be accepted.
It is an essential requirement for the return that the products are in perfect condition, unused and with all the labels and accessories included. The return of those products that are not in the same conditions in which the customer received them will not proceed. The products not accepted will be returned freight collect to the customer. Party and / or event items do not accept returns, only change of size, color or defective product (see section Return of defective products). Once the merchandise has been received, and after checking the status of the same and provided that the products are in good condition, the amount will be reimbursed according to the payment method made by the customer within a maximum period of fifteen (15 ) business days. During promotional periods, this period may be extended. The refund will be made by the same method of payment chosen for the order: you will be paid the sum of the returned items. The products not accepted will be returned freight collect to the customer. Likewise, it is recommended that the Client keep the receipt of the shipment of the canceled order, in case of possible eventualities. In the event that the client decides to send the products by their means, BDBA recommends that a safe method be used for the shipment, and that the latter be responsible for the damage caused to the Products until the reception of the products. same in the BDBA warehouse.
BDBA WAREHOUSE Sierra Morena, 2 28830 San Fernando de Henares Madrid. Spain
If the client receives an order when he is not satisfied, he has a period of fourteen (14) calendar days from the date of receipt of the order to execute the right of return according to the conditions stipulated below. If the period of fourteen (14) days ends on a Sunday or a holiday, it will be extended until the next business day. After fourteen (14) days, the returns of the orders will not be accepted. To exercise this right, the client must, before the withdrawal period expires, inform BDBA of his express wish to exercise his right of withdrawal of the purchase by means of an unambiguous declaration, or by means of a letter filling this document to the following address:
BDBA Department of E-commerce Apartado de Correos 14515 28080 Madrid. Spain
Or email email@example.com, clearly stating your desire to withdraw and providing the following information: detail of the Products in respect of which the Customer wishes to rescind the purchase, the order number, your name, address postal and, if available, the telephone number and email address. Upon receipt of the aforementioned communication, BDBA will contact the Client in order to indicate the cancellation number and that the latter will notify him how he will send the products, specifically if the return is made through the company. BDBA transportation in the same direction as the delivery or, if the order has been collected in store, if it will be returned in the same store or if the customer wants to send the products by their means. On the other hand, this request for withdrawal of the purchase can be requested through the customer account in BDBA, only and exclusively if the customer has an account and has made such purchase as a BDBA user.
In the event that the Product is damaged, especially products classified as "Event or Party", either by handling in transit by the transport company or because the product is defective or has some tare, the customer must contact within of the next 24 hours from the moment you receive the order, by sending an email to firstname.lastname@example.org. The client must attach in this email, photos clearly showing the tare, defect or damage presented in the garment / s in addition to the information of your order as number and name of the person who made it and the references affected .
The client must attach in said email: • Photographs clearly showing the tare, defect or damage presented in the garment (s) • Order number • Number of references affected. • Name of the person who has placed the order The return or replacement of the Product will be made as soon as possible and, in any case, within 30 business days from the date in which BDBA has sent an email to the Client confirming that it proceeds to the return or replacement of the Product not according. In the event that the Product can not be replaced by an identical one, the amount paid will be fully reimbursed to the Customer, including the delivery costs incurred to deliver the Product. Refunds will be issued through the same system used for payment. In the same way, the Customer is reminded that the acquired Products have a legal guarantee of two years from the date of delivery. Deficiencies caused by negligence in the use and / or treatment and / or wear and tear due to normal use are not included. To make use of the guarantee within the established legal term of the two years following the delivery of the product, it is essential to present proof of purchase.
1. Log in with your username and password to your client area. 2. In the "My Orders" section select the order you want to return or change and click on the order number. 3. Within the order, click on the desired garment and the drop-down list that appears -> select the reason for the return or change. 4. You should add a message at the bottom indicating the reason for the return and the size and / or color in case of change.
Once the request is made, our Returns Department will contact the customer as soon as possible. Then, we will send you an email with the instructions to follow to prepare your package and the order of collection of the transport company (in case the order has been sent by this means), if you have collected the order in store , We will send an authorization to make the return or change in the same store where it was collected.